I Hate the Checkouts in The Range
The Range sucks.
It's one of those 'jack of all trades' stores stocking lots of random things but not really being the main place you'd go for any of them. Lots of cheap junk, but cheap junk that will often suffice for the job alongside some good pricing for branded items. I'll visit sometimes for DIY items, cheap hardware, storage trays, that sort of thing.
However it is the LIDL of 'department' stores, in that the checkout experience is totally miserable. I don't mind long queues so much. Having worked in retail I have some sympathy for the staff in that regard; you can only do as much as you can do with the resources given. The queues are often long, but that is not my issue, rather, it is the management of the queues that frustrates me.
Often there are customers that reach the checkouts with items that have no price tag, or they have a query, or there is some other issue. The queue then spikes and the customer service desk starts accepting customers from the queue, which breaks the ordering of the system. People who have joined the queue earlier cannot reach the customer service desk past other queue members, but people who have only recently joined the queue can get there easily, which is annoying when you have been waiting for a long time.
I experienced this yesterday. I was next in line at the single checkout and the huge bean bag of a man ahead of me saw fit to waste time complaining about how long he had to wait, ironically increasing the wait for everybody else. I turned around to go to Customer services, and another customer behind me in the queue pushed ahead.
I put my item down on some show material and walked out.
The Customer Service section either needs to call people over in order or they need to not act as a checkout at all. The staff there stand with a vacant expression with glazed over eyes, wishing they were someone else, keeping no track of who is next in the queue, nor taking the initiative to call people over in order, not enforcing reason and logic by rejecting people arriving there to pay for items.
This isn't rocket science. The sanctity of the queue needs to be respected. Re-arrange the queue area, be more strict about who is served where and pay attention to who is next.